Jayco as a manufacturer monitors their dealers constantly to make sure they are providing a world class experience to every customer that enters one of their franchised dealers. Jayco expects each dealer to provide a high quality experience in all aspects of the dealership including, sales, service and parts. As you can see, TCRV ranks at the top of each category, and is consistently one of America’s top Jayco dealers for customer satisfaction.
— From Jayco —
Below is results from the factory satisfaction questionnaire YTD 2017
Comments from our customers:
"Rented a 27" RV from here. No hidden charges. Service was friendly and showed me what I needed to know (it was our first time in an RV). RV was 3 years old but looked brand new. Kids had a great time and I was satisfied. Would definitely do again.
Matthew...We are tickled that you enjoyed the experience of renting from us. Please let us know if we can help in any way now or in the future.
"To our Friends at TCRV, Thanks for your all your professional help in getting us into our new Jayco. Our previous experience with the sale of our other RV, there was no question as to the purchase of this 2012. Everybody was super in their dealings with us, from the sale of the RV to the recommendation of the selection of hitch. Never pushy or over bearing and above all like family."
--Tony & Betty
"We purchased a 2018 Jayco Whitehawk 28RL from TCRV. The entire experience of trading in our travel trailer and purchasing the new trailer was the best. Our new Jayco is perfect! At TCRV they made us feel like Family. They took their time with us, answered our questions and were professional. We're so glad we purchased here. TCRV has any future business of ours....couldn't imagine going anywhere else. Thanks to Libby, Chris, Jeff, Phil, Dean and the rest of the service department. "
--The Poma's (Kathy and Pete)
"We purchased our first Jayco Jay Flight seven years ago from TCRV and were so pleased with the travel trailer and the buying experience that we recently purchased our second Jayco there. We couldn't have asked for better customer service and a quality built travel trailer. Our son and a neighbor were so impressed with our first trailer they also purchased their Jayco’s at TCRV. If you’re in the market for a new or used RV we recommend TCRV, there’s no high pressure sales staff and an excellent parts/service department, you couldn’t ask for a better experience."
--Bill & Mary, Traverse City
"I just wanted to thank you for the great buying experience with my new Jayco. Everything works very well and you guys really setup the truck, hitch and trailer perfectly. I will definitely recommend TCRV to anyone who is looking to purchase a travel trailer."
I read your column faithfully and appreciate the good work you do for those of us who own travel trailers. I recently had problems with a water leak and faulty refrigerator operation on my Jayco 184BH trailer while returning to Traverse City from Sun City, Arizona.
Unlike many of your readers my problems were solved quickly and efficiently by my selling dealer TC-RV of Traverse City. I believe your readers also need to know that there are reputable dealers out there who will go out of their way to provide service to the clients, a commodity that seems to be lacking all too often in today’s world. I am happy to report that TC-RV is one of those dealerships and I believe should receive acknowledgement in your magazine for their loyalty to their customers.
I purchased my trailer when it was six months old and had one previous owner thus the Jayco warranty did not apply to my trailer. I did purchase a Jayco extended warranty.
When I recently brought my trailer in with problems I was immediately helped by Dean Stoddard, Product Specialist. As you can see by the work order, although the problems were not covered by the extended warranty, Mr. Stoddard spent a great deal of time diagnosing and fixing the problems. I was not charged and the work order invoice returned to me read, “Repairs will be covered by TC-RV as a goodwill gesture.”
This is the kind of service I believe all travel trailer owners are due from all dealerships. I greatly appreciate the time and effort that TC-RV and Mr. Stoddard went to on my behalf. I hope you will give them the recognition I believe they are due so that others considering the purchase of an RV will know that there are dealers out there that will support them.
--Roy B. June 2015
My fiancé and I had been looking at campers for some time, and finally made the decision to invest in a small one to start out. Not only did you make the entire process fast and easy, you also made it fun. We have been back to your dealership several times to pick up little “odds and ends” and everyone has always been so friendly and welcoming.
When we received our invitation to your Fall Rally at Turtle Lake Campground, we were a little hesitant, since it was only our second weekend owning the camper but we decided to try it, and we had an absolute ball! We have an 11 year old daughter who came with us and we loved the fact that you had entertainment to fit all age groups; karaoke, live music, a DJ booth, kayaks to use, etc… We just cannot tell you how much fun we had this weekend. We are hooked…and are excited to see what you guys will do next year.
Again, thank you so much for all of your help with our new camper and inviting us to your Fall Rally at Turtle Lake Campground.
Bill Menge and Jennifer Sienkiewicz
P.s. We also fell in love with the campground and have our name on the list for a seasonal site next year!"
--Bill & Jenn Sept 15
"Thanks Tom. I was on the phone with Phil when you called. I was telling
him YOU (and Phil) are the reason we are driving 3 hours to buy this
Travel Trailer. I've talked to two other dealers and it was a very
different experience. You are honest, straight forward, knowledgeable
and a pleasure to deal with. You made buying our first travel trailer a
pleasure and so has Phil. Down the road if we upgrade, you are who we
will deal with. We will also recommend you to our friends and family.
You and Phil are worth the drive.
--Debra Sept 2015
"Thank you for giving us a relaxed fun weekend at Turtle Lake Campground. I don't know of any other business that gives its customers a great gift of camping free with our family. The horse show was awesome too. Thank you so much."
-- Linda and Gene Crouch
"TCRV is awsome. I was having issues with my camper blowing the campsite breaker. After working through some ideas for a couple hours, I stopped into TCRV to see if they could help. Their service people were booked; but Kevin (Service Advisor) took the time to listen to my situation and what I had done to that point, then recommended what to check next. He also gave me his cell number for further questions if needed. I found the problem, fixed it and my camper is working again. Thank you Kevin for stopping what you were doing and taking 20 minutes to listen and make a recommendation! You saved our weekend!! I will recommend TCRV to others!!"